Product & Care
How is Smoomy different than other pillows?
With the Smoomy Anti-Wrinkle Beauty Pillow, you're not just purchasing another pillow that makes empty promises—you're investing in yourself. This pillow helps enhance the effectiveness of your skincare products, prevents sleep creases, protects your hair from damage, safeguards your lashes, and, most importantly, ensures a restful and comfortable night's sleep.
What are Smoomy pillows made of?
Premium Air-Layer Cover
A removable, breathable and machine-washable cover made with a unique air layer blend.
Memory Foam Pillow
Our specifically designed memory foam pillow provides the perfect balance between support and comfort while providing cooling benefits.
What are the dimensions of the Smoomy pillow?
Smoomy pillow is 35cm x 53cm.
Our pillow features an ergonomic design with a high side and a low side. The high side measures 10 centimetres, while the low side is 9 centimetres.
Can I wash my pillow and accessories?
Air-layer cover of your Smoomy pillow is machine washable at cold program or 30 degrees. Turn the cover inside out, close the zipper and wash with similar colours. Hang to dry.
Memory foam pillow is not machine washable. To clean, wipe with a damp cloth and air it.
Gently hand wash your silk or satin pillowcase in cold water inside out with the zipper closed using mild detergent or use your washing machine’s delicate program at 30 degrees. Air dry and avoid exposure to direct sunlight.
Gently hand wash your silk eye mask in cold water with mild detergent. Air dry and avoid exposure to direct sunlight.
Where is Smoomy made?
Smoomy was founded in Sydney Australia, and manufactured with trusted supply chain partner factories across China which meet stringent ethical and sustainability standards.
Do you work with partners and influencers?
Yes we certainly do! We're open to collaboration with brands, creators, media partners and distribution networks. Don't hesitate to get in touch directly at hello@smoomy.com.au
Shipping & Delivery
Where do you ship to?
Currently, we ship for free Australia wide for all orders above $49.
How much does shipping cost?
We offer free shipping Australia wide on all orders orders above $49.
For all orders under $49, a flat rate shipping fee applies:
- $9.90 for standard shipping (2-8 days)
- $15.90 for express shipping (1-4 days)
How long will it take for my Smoomy to arrive?
Smoomy orders are shipped from our warehouse in Sydney, Australia. Orders usually ship within 48 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. Please allow 2-8 days for standard delivery and 1-4 days for express delivery. If you live in a remote area, sometimes this can be longer.
What payment options are available?
You can pay safely and securely with credit card via the Shopify payment gateway or PayPal on the Smoomy website.
What is your returns policy?
We have a 30-day return policy for our pillow cases and eye mask. Which means you have 30 days after receiving your item to request a refund.
To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes labels, boxes and specialty packaging.
4. You must provide a photo of your item/s prior to shipping so we can assess the condition.
*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
To start a return, please contact us here and one of our customer service representatives will be in contact.
How does your 30-night money back guarantee work?
We're so confident you'll love your Smoomy pillow that we're willing to stand by our product with a 30-night money back guarantee. For any reason, within 30 days after your purchase you're unsatisfied with your Smoomy pillow, send it back to us for a full refund – you will only need to cover the cost of shipping.
Please note, damaged or soiled pillows will not be eligible for our 30-night money back guarantee. To be eligible for the 30-night money back guarantee please ship the Smoomy alongside the vacuum seal bag and tube all in-tact within 30 days. Contact our team at hello@smoomy.com.au before shipping.
Please note 30-night money back guarantee is not available on pillowcases or accessories.
Contact Us
I have an issue with my order, what do I do?
Something not quite right with your order? Don’t worry, the Smoomy customer service team is ready to help. Please contact us here and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.
How do I contact Smoomy?
We are here to help. Please contact us here and we’ll get back to you as soon as we can.